The purpose of training is not only to
educate your employee further, but it also helps them to develop all the values
and ethics that are central to your company. Make them interested in their work
by showing them their future. Show the vision of where you are headed – how
their role will become more exciting as the business grows. Make them excited
about growing the business. The quality of management and achievable goals
attract people more than just money.
Let them learn all about the system that
you have set up for your business. If you feel that you do not have the time to
prepare training sessions, then you can always hire other professional experts
to do it for you. From personal development to customer care, you need to train
your new recruits about all that you want them to master.
“It is better
to train your workers and lose them, than not train them and keep them.” ZIG ZIGLAR
Teach, show and then practice training
techniques. If you say something and then do the complete opposite, the
likelihood of your workers following it is extremely rare. Make sure that whatever
you teach is part of your practice. Use one-on-one training to show everyone
how to do the job properly. For example, how to set up a lead, how to do an estimation
or how to book a profitable customer. Every process needs to be in your
Operational Manual, stored in the Cloud, so the employees can easily access and
Before you start your training sessions, make
sure to keep the methods simple. The more complex or extensive your training
session is, the less likely it is that your employees will learn from it. Keep it
simple and easy to understand. Do not give out notes with technical jargon or
in such large paragraphs that people fall asleep while reading them. Your
information should be easy to understand and memorise.
Keep all the training sessions as
interesting as possible. Allow discussion and interaction between the trainer
and the trainees. The back and forth questioning technique helps to retain attention.
After a training session, be sure to ask
for feedback and do not consider it to be the end of the process. You will need
to keep reinforcing the knowledge so that people remember what they have learnt.
Check how much the trainees benefit from the training. If they continue to have
trouble, maybe you made a bad choice and the person is not appropriate for the
job – or they may simply need a little more training.
See what the best decision is and then stick with it. Do not forget to assign
responsibility and accountability to the new employee’s day-to-day work. Everyone
needs to take accountability for his or her role.
Have an emergency procedure for what
happens when the employee is ill, on holiday or leaves the company. You always
need a backup plan on how you would serve your customers in this situation. That
is why cross training is important because your employees can fill in each
other’s roles and your company will be more efficient.
Each employee needs to have a checklist, a
list of daily duties, expectations, job description, an instructions on who
would they backup in an emergency. They also need to know the top three
objectives of the company.